CHARLES WILLIS

Throughout his 45-year career, Charles (Chuck) has demonstrated a keen understanding of the intricate dynamics of single and multi-unit restaurant operations. He possesses a rare ability to balance the demands of daily operations with the realities of business management and fully embraces the criticality of establishing strong and enduring relationships between the field and corporate support functions.

In his current role as a Learning and Development Consultant, Charles partners with stakeholders in the development and implementation of training initiatives which support the guest experience and elevated operational performance through the creation and delivery of hourly and management training, culinary training, and the implementation of technology solutions to streamline processes, optimize inventory management, and enhance staff productivity.

Areas of expertise include:

Strategy and Collaboration: Developing strategic initiatives and fostering collaboration across all levels of the organization to achieve common goals and drive long-term success.

Learning and Development: Driving the importance of continuous improvement through delivery of comprehensive training programs to equip restaurant teams and those who support them with the skills and knowledge necessary for success.

Restaurant Operations: Facilitating continuous improvement and adaptability through staying ahead of industry trends, embracing emerging technologies, and evaluating market dynamics to ensure sustainable growth and profitability.

Principle-Centered Leadership: Fostering a positive work culture centered on respect, integrity, and inclusivity. Cultivating and maintaining strong relationships with vendors, stakeholders, and team members alike to attain outstanding results and unparalleled guest focus.

Creating and Maintaining a Strong Field Organization: Through mentorship, coaching, and effective leadership, enabling field teams to excel in their roles, exceed performance targets, and deliver exceptional results.

Franchise Relations: A proven track record of building strong relationships with franchisees, fostering open communication, and ensuring alignment with brand standards and objectives to drive mutual success.

New Restaurant Openings: From conceptualization to execution, specializing in overseeing successful new restaurant openings, managing timelines, budgets, and resources while ensuring a seamless launch and sustained growth trajectory.

IT Service Delivery: Providing a combination of strategic vision, customer focus, team-building skills, communication abilities, change management expertise, performance management capabilities, and technical proficiency in the delivery of IT services and support.